Pricing
Pricing That Scales With Your Mission
Start free. Upgrade when you're ready. Nonprofit pricing on every paid plan.
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Community
Free
Free forever — no credit card required
For Salesforce admins and organizations exploring assessment capabilities.
Includes:
- ✓ 6 input components for Flows
- ✓ Dynamic question renderer
- ✓ 2 active assessment templates
- ✓ 15 questions per template
- ✓ 1 scoring category per template
- ✓ Standard render mode
- ✓ Score mappings & classifications
- ✓ Assessment summary view
- ✓ Experience Cloud delivery
- ✓ Contact creation (email dedup)
- ✓ Documentation & community support
Most Popular
Professional
$199
/mo
$249/mo
$99/mo for nonprofits
Billed annually. Early adopters lock in launch pricing for life.
For organizations running scored assessments and tracking participant outcomes.
Everything in Community, plus:
- ✓ All 11 input components
- ✓ 10 templates, unlimited questions
- ✓ 5 scoring categories per template
- ✓ Focused render mode
- ✓ Full conditional logic & skip rules
- ✓ Dual scoring (score + value-based)
- ✓ Polarity-aware tracking
- ✓ Historical comparisons & sparklines
- ✓ Assessment scheduling & email
- ✓ Bulk assignment wizard
- ✓ PDF export
- ✓ All duplicate detection strategies
- ✓ PersonAccount support
- ✓ Contact field mapping & consent
- ✓ Priority email support
Impact
$399
/mo
$449/mo
$199/mo for nonprofits
Billed annually. Early adopters lock in launch pricing for life.
For programs proving impact at scale with cross-assessment intelligence and analytics.
Everything in Professional, plus:
- ✓ Unlimited templates & categories
- ✓ Cross-assessment routing & chaining
- ✓ Cross-assessment data prefilling
- ✓ Program dashboard & KPIs
- ✓ Cohort analysis & comparison
- ✓ Program snapshots
- ✓ Sensitivity controls & redaction
- ✓ Audit trail
- ✓ Batch processing (200+ records)
- ✓ Flow Invocable Actions
- ✓ Custom assessment theming
- ✓ Agentforce AI insights Soon
- ✓ 48-hour response SLA
Compare Editions
Full Feature Comparison
| Feature | CommunityFree | ProfessionalPopular$199/mo | Impact$399/mo |
|---|---|---|---|
| Pricing | |||
| List price | Free | $199/mo | $399/mo |
| Nonprofit pricing | Free | $99/mo | $199/mo |
| Assessment Creation | |||
| Basic input components (6 types) | ✓ | ✓ | ✓ |
| Advanced input components (5 types) | — | ✓ | ✓ |
| Question renderer for Flows | ✓ | ✓ | ✓ |
| Active templates | 2 | 10 | Unlimited |
| Questions per template | 15 | Unlimited | Unlimited |
| Standard render mode | ✓ | ✓ | ✓ |
| Focused render mode | — | ✓ | ✓ |
| Template preview | ✓ | ✓ | ✓ |
| Custom template theming | — | — | ✓ |
| Scoring & Classification | |||
| Score mappings | ✓ | ✓ | ✓ |
| Score classifications | ✓ | ✓ | ✓ |
| Scoring categories per template | 1 | 5 | Unlimited |
| Dual scoring (score + value) | — | ✓ | ✓ |
| Polarity support | — | ✓ | ✓ |
| Category score aggregates | — | ✓ | ✓ |
| Logic & Routing | |||
| Show/hide question rules | — | ✓ | ✓ |
| Skip-to-question rules | — | ✓ | ✓ |
| Skip-to-section rules | — | ✓ | ✓ |
| Cross-assessment routing | — | — | ✓ |
| Assessment chaining | — | — | ✓ |
| Cross-assessment prefilling | — | — | ✓ |
| Delivery | |||
| Flow embedding | ✓ | ✓ | ✓ |
| Experience Cloud (external) | ✓ | ✓ | ✓ |
| Contact creation | ✓ | ✓ | ✓ |
| Duplicate detection (email) | ✓ | ✓ | ✓ |
| Duplicate detection (phone, name) | — | ✓ | ✓ |
| PersonAccount support | — | ✓ | ✓ |
| Contact field mapping | — | ✓ | ✓ |
| Consent management | — | ✓ | ✓ |
| Tracking & History | |||
| Assessment summary | ✓ | ✓ | ✓ |
| Historical comparison | — | ✓ | ✓ |
| Sparkline trends | — | ✓ | ✓ |
| Change indicators | — | ✓ | ✓ |
| Automation | |||
| Assessment scheduling | — | ✓ | ✓ |
| Email invitations | — | ✓ | ✓ |
| Reminders & overdue detection | — | ✓ | ✓ |
| Bulk assignment | — | ✓ | ✓ |
| Batch processing (200+) | — | — | ✓ |
| Flow Invocable Actions | — | — | ✓ |
| Reporting | |||
| PDF export | — | ✓ | ✓ |
| Program dashboard | — | — | ✓ |
| Category heatmap | — | — | ✓ |
| Cohort analysis | — | — | ✓ |
| Program snapshots | — | — | ✓ |
| Agentforce AI insights | — | — | Coming Soon |
| Security & Compliance | |||
| Sensitivity controls | — | — | ✓ |
| Audit trail | — | — | ✓ |
| Data discrepancy detection | — | ✓ | ✓ |
| Support | |||
| Documentation | ✓ | ✓ | ✓ |
| Community support | ✓ | ✓ | ✓ |
| Priority email support | — | ✓ | ✓ |
| 48-hour response SLA | — | — | ✓ |
FAQ
Frequently Asked Questions
Nonprofit pricing is a permanent discount — not a promotional offer. Qualifying nonprofit organizations pay $99/mo for Professional or $199/mo for Impact, billed annually. Contact us to verify your nonprofit eligibility.
Organizations with 501(c)(3) status (US) or equivalent charitable status in other countries. We also extend nonprofit pricing to government social services agencies and public education institutions on a case-by-case basis.
Yes. Both Professional and Impact offer a free trial so you can evaluate the full feature set before committing. No credit card required to start.
Yes. You can upgrade from Community to Professional or Impact at any time. If you need to downgrade, changes take effect at the end of your current billing period.
Your data is never deleted. If you downgrade from Impact to Professional, features like program dashboards and cross-assessment routing become inaccessible, but all your assessment data, scores, and history remain intact. If you later upgrade again, everything is right where you left it.
OutcomeLens is a Salesforce managed package installed directly from the AppExchange into your Salesforce org. Installation takes minutes. No external servers, no middleware, no configuration of third-party services.
Yes. OutcomeLens is a managed package that runs within your Salesforce org's security context. It respects platform encryption, event monitoring, and field audit trail if you have Shield enabled.
Pricing shown is what you pay. Salesforce's ISV revenue share is our cost, not yours.
We're offering reduced pricing for early adopters. If you subscribe during the launch window, you keep that rate for the life of your subscription — even after we move to list pricing.
Our focus is on the product. OutcomeLens is designed to be configured by Salesforce admins without professional services. However, if your organization has complex requirements, contact us to discuss consulting options.
Start With the Free Edition
Install OutcomeLens Community Edition today — no commitment, no credit card, no expiration. When your organization is ready for scored assessments, historical tracking, and program analytics, upgrading takes one click.